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How to Terminate your PLDT Subscription 2023 Guide

This article is for you if you need to terminate your PLDT membership for whatever reason. However, you must bear in mind that canceling a subscription properly will take some time and require a lot of patience.

The typical “lock-in time” for fixed internet connections, such those from PLDT, is two years (24 months). This implies that you may only cancel your subscription without paying a pre-termination fee after two years. There are further options as well, such as the Home Fibr Plan, which has a three-year lock-in term (36 months).

Want to terminate your PLDT Subscription for the first time? This detailed guide will make it easy for you to do so.

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How to Terminate your PLDT Subscription

1. Contact PLDT Hotline

Please dial the PLDT Hotline. Contact their customer service to cancel your account. During this chat, they will also inform you of the status of your account, including any outstanding payments and balances. Therefore, confirm that you have paid all of your monthly obligations.

Press Option 5 after dialing the 171 or *171 hotline from any PLDT landline (02 8888171 toll-free number), SMART, TNT, or SUN Cellular network. Call 177 or *177 for Enterprise accounts.

1.1. Message them on social media

You can also try reaching out to them via their official channels such as:

Twitter – @PLDT_Cares
Facebook – PLDT Home
Messenger – PLDT Home

2. Go to the local PLDT branch.

As most requests on-site are prioritized, this is by far the best choice if you want to cancel your membership as soon as possible. Make sure you have all the prerequisites on hand if you decide to move through with this option.

Valid ID
Termination Letter
Bring the (1) Modem with cables and (2) Telephone
Authorization letter (if you send a representative on behalf of your account)
Optional but advisable: Extra cash to settle the pending payment.

Bring the modem with cables and telephone with you. The box is not needed.

The following details should be included in your Letter of Termination:

Customer Name
Customer Number
Telephone Number
Address
the cause of termination (e.g. Transfer of location; No longer need the service; Poor connection in your area; etc.)

The Service Request Form for Disconnection will then be given to you for completion and signature. Ask for the Service Reference Number right after.

Frequently Asked Questions

1. What happens if I close, cancel, or terminate my PLDT account when it’s locked in?

You must pay the pre-termination fee if you are still bound by the contract.

Typically, the calculation is three times your monthly membership plus any other applicable fees (device, penalties, etc.). For instance, if your monthly payment is P1,499, the pre-termination cost is P1,499 times three, or P4,497 overall.

Unless you are moving out or will truly stop using their service, we don’t advise canceling your membership if your contract hasn’t yet expired.

2. Can I just terminate and never pay my bills again?

You may, however for the following reasons, we do not advise it:

You’ll be put on a list. Your name and address have already been identified in their database as having a bad record, therefore you won’t be able to utilize their service in the future.
For a long period, collection agencies may make bothersome calls to you in an effort to get you to pay the invoices.

3. There seems to be no progress with my cancellation. What should I do?

Don’t be hesitant to submit a report, said one Reddit member. NTC or consumer affairs Be fearless when reporting. If they haven’t responded to you or your subsequent payment still includes your internet service despite their claim that it shouldn’t, register a complaint right away and refuse to pay that bill. When we complained to NTC, they responded quickly. Funny enough, once he had done listening, the NTC support representative who had questioned us recorded it and moved on to the next individual, stating, “Oh, as usual. PLDT, please. A regulator was able to address the 4-month delay with PLDT before reporting within one month.

4. I’d like to wait until the lock-in period, but how can I let PLDT know that I have concerns?

You can use the following channels to voice your concerns:

171 or *171 hotline using any PLDT landline (02 8888171 toll-free number), SMART, TNT, or SUN Cellular network free of charge. Mondays to Fridays, 8AM to 5PM.
Facebook: @PLDTHome
Twitter: @PLDT_Cares
Website: pldthome.com/contact

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