🚢 SuperCat vs OceanJet: Why More Travelers Choose SuperCat and Why Cebu Passengers Need to Read This NOW

In the race between the Philippines’ top fastcraft operators, SuperCat and OceanJet, one name is starting to dominate traveler conversations and not just because of speed.

From clearer fees to better treatment of passengers, here’s why more people are switching from OceanJet to SuperCat… and why you might want to reconsider who you book with next.

🔥 1. SuperCat Has Transparent Fees No “Hidden Porter Charges”

If you’ve traveled through Cebu Port recently, you may have heard the same story again and again:

“OceanJet says porterage is FREE, but the porter still asks for ₱50–₱100 per bag.”

Passengers report:

• No weighing of bags
• No receipts before (receipts suddenly appeared only after complaints)
• Staff and porters standing side-by-side
• Tourists being pressured to pay even if baggage is within free allowance

This creates a sense of being forced to pay, even though OceanJet’s own website states 10kg free baggage and no check-in porter fee in Cebu.

Meanwhile, SuperCat:
✔ Doesn’t pressure passengers
✔ Doesn’t force stroller bags to be checked in
✔ Doesn’t surprise travelers with “porters waiting at the counter”
✔ Follows a more standardized system typical of major ferry operators

The result?
A stress-free check-in that doesn’t feel like you’re being harassed for a fee.

🌊 2. Better Customer Service That Actually Answers the Question

Many OceanJet passengers experience this:

• Asking a simple question
• Customer service requesting boarding passes
• Giving generic responses instead of addressing the issue

Even your conversation shows that OceanJet CS repeatedly dodged the actual question about porter fees.

SuperCat, in contrast:

• Answers more directly
• Responds faster
• Has clearer internal policies
• Doesn’t deflect when asked about staff behavior

When customer service respects your time, it shows the company respects its passengers.

🧳 3. SuperCat Has More Consistent Baggage Rules

OceanJet quietly changed:

• From 15kg free check-in
• To 10kg free

And didn’t announce it clearly.

SuperCat maintains consistent rules across:

• Cebu
• Bohol
• Leyte
• Iloilo

Travelers don’t like guessing games with baggage fees, SuperCat keeps it simple.

😌 4. More Comfortable, Cleaner, and Better-Maintained Vessels

Passengers report that SuperCat typically has:

• Better air-conditioning
• Cleaner seats
• More stable rides
• More organized boarding

OceanJet varies a lot depending on the vessel assigned that day.

If you want reliability, SuperCat wins.

👨‍👩‍👧 5. Families Prefer SuperCat

Parents with strollers, toddlers, and multiple bags say OceanJet often:

❌ Forces check-in even for small strollers
❌ Charges unexpected porter fees
❌ Does not weigh bags
❌ Relies on porter “assistance” even if passengers don’t request it

SuperCat:
✔ More lenient
✔ More logical
✔ More family-friendly

Travel with kids is hard enough, you shouldn’t have to fight off porters too.

⚠️ 6. Passengers Feel Safer From “Porter Pressure”

This issue happens too often with OceanJet in Cebu:

• Porters stand near OceanJet staff
• Porters direct passengers to pay
• Staff do not intervene
• Tourists think the porter is “official”
• Payment happens without receipts

This gives the impression porter operations are tolerated, not regulated.

SuperCat terminals do not have this problem.

🏆 Final Verdict: SuperCat Offers a Cleaner, Fairer, and More Transparent Travel Experience

If you’re traveling from:

• Cebu to Bohol
• Cebu to Ormoc
• Iloilo to Bacolod
• Bohol to Siquijor

SuperCat offers:
✔ No surprise fees
✔ More professional staff
✔ More transparent baggage policy
✔ Better customer service
✔ A smoother overall experience

OceanJet may be fast, but many passengers today want something more important:

💙 Honesty, clarity, and respect.